CIRCULATION DESK CLERK
Responsible to: Circulation Desk Supervisor
Classification: Clerk I
Qualifications:
High School diploma or equivalent
No previous library experience necessary
Customer service experience preferred
Dependable work habits
Ability to maintain confidentiality and use appropriate judgment in handling information and records
Ability to work with attention to detail
Ability to retain and follow circulation department policies and procedures
Knowledge of computers and applicable technologies
Ability to work well with staff and public
Ability to work days, evenings and weekends as required
Primary Function:
This position serves as the primary contact point for patrons using the Library, ensuring a positive experience by determining patron needs, analyzing and solving problems, and directing patrons to appropriate staff and resources.
Responsibilities:
- Support Library’s customer service plan by proactively greeting patrons and answering basic reference and directional questions
- Circulate library materials – examine materials properly during check-in and check-out
- Maintain holds shelf
- Inform patrons of items on hold
- Accept and post fees
- Reconcile cash register
- Operate phone system
- Process library card applications and update as needed
- Accept voter registration and Golden Buckeye applications
- Maintain neatness in Circulation Desk area
- Provide reference as required when reference librarians are unavailable
- Answer questions and assist patrons in the use of library resources
- Locate or retrieve materials for patrons
- Support Behavior Policy (library code of conduct)
- Sort, process and distribute incoming mail and delivery, including daily check-in of periodicals
- Assist with library programming activities (i.e. library programs sign-ups)
- Demonstrates knowledge of library policies and procedures
Perform other duties as required
Physical Demands: Work requires physical effort in the repetitive handling of materials, boxes, tools or equipment of up to 30 pounds in non-strenuous work positions and/or continual standing or walking