Now Hiring

CIRCULATION DESK CLERK 

Responsible to Circulation Desk Supervisor 

Classification Clerk I 

Qualifications High School diploma or equivalent 
No previous library experience necessary; customer service experience preferred 
Dependable work habits 
Ability to maintain confidentiality and use appropriate judgment in handling information and records 
Ability to work with attention to detail 
Ability to retain and follow circulation department policies and procedures 
Knowledge of computers and applicable technologies 
Ability to work well with staff and public 
Ability to work days, evenings and weekends as required 

Primary Function This position serves as the primary contact point for patrons using the Library, ensuring a positive experience by determining patron needs, analyzing and solving problems, and directing patrons to appropriate staff and resources. 

Responsibilities       1.  Support Library’s customer service plan by proactively greeting patrons and answering basic    reference and directional questions 
 2.  Circulate library materials – examine materials properly during check-in and check-out 
 3.  Maintain holds shelf 
 4.  Inform patrons of items on hold 
 5.  Accept and post fees 
 6.  Reconcile cash register 
 7.  Operate phone system 
 8.  Process library card applications and update as needed 
 9.  Accept voter registration and Golden Buckeye applications 
10.  Maintain neatness in Circulation Desk area 
11.  Provide reference as required when reference librarians are unavailable 
12.  Answer questions and assist patrons in the use of library resources 
13.  Locate or retrieve materials for patrons 
14.  Support Behavior Policy (library code of conduct) 
15.  Sort, process and distribute incoming mail and delivery, including daily check-in of 
      periodicals 
16.  Assist with library programming activities (i.e. library programs sign-ups) 
17.  Demonstrates knowledge of library policies and procedures 
18.  Perform other duties as required 

Physical Demands Work requires physical effort in the repetitive handling of materials, boxes, tools or equipment of up to 30 pounds in non-strenuous work positions and/or continual standing or walking.